Refund policy

HOW TO MAKE A RETURN

    To start a return, simply complete the form included in your order. Please make sure that your items meet our Returns Conditions below.

    Please note Return shipping is at the cost of the customer and is non-refundable.

    RETURNS CONDITIONS

    All items can be returned for a full refund or exchange within 14 days.

    Items must be posted within 14 days of delivery from M-KARA. Any items posted after this time frame may be denied a refund.

    Items must be returned in their original condition including tags to be eligible for refund or exchange.

    Once M-KARA has received your returned package, all returned items will be inspected before a refund or exchange is issued.

    Returns Shipping address

    If you have lost your returns form, please contact us at hello@m-kara.com for full returns details.

    HAVE YOUR ORIGINAL PAYMENT DETAILS CHANGED?

    To make your refund run smoothly, or if there may be an issue with your original payment type, you must notify our Customer Care team prior to making your return at hello@m-kara.com to organise alternative refund arrangements. Unfortunately, any issues that may arise with refunds to the original account once your refund has been processed are completely out of our control.

    RECEIVED THE WRONG ORDER OR A FAULTY ITEM?

    If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at hello@m-kara.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.

    EXTRA INFO

    Please note that the goods are your responsibility until they are returned to M-KARA. M-KARA will not issue a refund on item/s that are not received or are lost in transit.

    Shipping is non-refundable except in cases where M-KARA may have made an error.

    We recommend returning items through traceable mail, as M-KARA cannot issue a refund on items that are not received. We also recommend that customers ask for proof of postage at the time of posting returned items.

    M-KARA reserves the right to deny a return if items are returned used, soiled, worn or damaged in any way or have any form of excessive hair, perfume or scents on the fabric. These soiled or damaged items will be returned to sender at the sender's expense. You will be notified via email if your returned item is not suitable for a refund.

    Please allow up to seven (7) business days for a refund to be processed from the date that the returned item is received by M-KARA.

    We will let you know once your refund has been processed via the email address that the order was placed with.

    Refunds will be issued to the credit card, PayPal or AfterPay account that the payment had originally come from.

    CUSTOM DESIGNS

    Custom made items made via M-KARA's custom design service are not eligible for refund or exchange. Please refer to the terms and conditions provided upon placing your custom order.